SCOPE: Exceeded planned objectives for this 65-acre resort complex including a 92 room lodge hotel, 272 suites, cabins and villas (condo-tel), full-service conference center, and 9 food & beverage and 2 retail outlets in addition to an indoor waterpark, and an amusement park.
Snapshot: Oversaw team of 35 managers and 400+ staff members.
• Streamlined labor and purchasing standards by developing needed systems and procedures.
• Ensured the resort was operated in a professional manner while maintaining costs and increasing revenues.
• Improved the quality of product through providing business training & employee development.
• Negotiated with HOA to redefine the original agreement between private owners and the company.